Maya, PatientStars

Hi, I'm Maya.

Customer Success & Onboarding, PatientStars

I help dental practices get up and running with PatientStars — which usually takes about five minutes and a cup of coffee. My job is to make sure the tool actually works for your workflow, not the other way around.

If you got an email from me, it's because your practice showed up during our research and I genuinely thought PatientStars could be useful for you. No pressure here — I'd just rather show you what it does than describe it in another email.

Built for dental practices

Every Google review,
responded to.

PatientStars uses AI to draft responses to your patients' Google reviews — HIPAA-aware, ready to post in one click. It also tracks how your practice ranks in local Google search, so you can see the full picture.

See how it works
HIPAA pre-flight screening Direct Google Business Profile connection No patient data accessed
How It Works

Simple enough to explain
in three steps.

PatientStars connects to your Google Business Profile and watches for new reviews. When one comes in, the AI drafts a response that's warm, on-brand, and screened so no patient health info ends up in the reply. You review the draft, make any tweaks you want, and approve it with one click.

  1. Connect your Google Business Profile

    OAuth integration — PatientStars connects directly, no third-party access to your patient files.

  2. AI drafts a response, HIPAA screening runs automatically

    Every draft is scanned before you see it. If anything looks like it might reference a patient's personal health info, the system flags it for your review.

  3. Approve and post in one click

    The response goes live on Google. Your practice's response rate goes up. More visibility in local search follows.

Why This Matters

Your Google Business Profile
is working against you — or for you.

Most dental practices don't have a consistent process for responding to Google reviews. That's understandable — front desk staff are busy, doctors are busy, and review responses feel optional until they're not. Here's what that gap actually costs:

Lower local map rank

Google factors in how actively a business engages with its reviews when deciding where to place it on Maps.

Lost prospective patients

People searching for a dentist compare practices by reviews. An unanswered negative review reads as indifference to new patients.

HIPAA exposure risk

Responding to reviews manually — especially negative ones — creates real compliance risk if patient details are mentioned in a reply.

Admin time that doesn't scale

Writing a thoughtful review response takes 5–10 minutes. Multiply that by every review, and it never quite makes it to the top of the to-do list.

Ready when you are

Let me show you
how it works.

A quick call takes 15–20 minutes. I'll walk you through the dashboard with your actual Google Business Profile connected, so you can see what PatientStars would do with your real reviews.

See how it works